Stinker video recorded three Customer Service Specialists for a NACs Superstar Customer Service Contest. NACs is the “National Association of Convenience Stores” and the next tradeshow is in October 2011.
These people were identified by their Retail Territory Manager and Store Manager as being extraordinary at customer service. (Managers and Asst. Managers were not eligible for the contest)
We didn’t have much time as the contest deadline is almost here so we chose Customer Service Specialists in the Boise, Nampa, Caldwell area.
Thank you and Congratulations to the three who were asked to participate in the selection process. They were all prepared and professional.
· Frank Manzanares, #41
· Mady Stewart, #31
· Becky Cunningham, #39
Thank you also to the employees at Emerald and 5 Mile where we did the filming. They were very gracious to let us use their beautiful store and work around them while they were busy waiting on our customers.
We filmed each Customer Service Specialist waiting on Polecat Pete (Jessica Paul). Jessica made a special Polecat Pete Drivers License which we included in the video. Each CSS talked about what other companies can learn from our organization and why they should win the contest.
After filming we reviewed the footage and selected Mady Stewart, #31 to represent Stinker in the contest. (Stinker can only submit one person) We will keep the other videos for future Stinker use.
If Stinker wins the contest, Mady and Jessica (Polecat Pete) will attend the NACs conference on October 1-4 in Chicago with Stinker management. There are thousands of companies eligible to participate, we still think we can win!